Thom Rimmer

Thom Rimmer leads Product Design at Intercom, driving the design of Fin.ai—the #1 AI Agent for Customer Service. He builds fast-moving, high-performing teams that deliver AI-first product experiences with clarity and impact. Over the past two decades, he’s been both a builder and a design leader—solving complex problems, scaling teams, and embedding design into the strategic foundation of the companies. He’s led distributed product design, brand, and research teams across SaaS and agency environments, taking products from 0→1 and building cutting-edge AI native systems.