The value of speed, mess, and experiments

Sponsored by intercom.

Thom gives a practical talk about what it really takes to design a leading AI product and change 15 years of company habits, process, and structure in the process

He’ll give the inside story of:

• Building Fin, Intercom’s AI Agent and the market leader in its category, and the design challenges that came with it
• Not just redesigning a product but also redesigning how to build, e.g. collapsing handoffs, rewiring how design, product, and engineering work together, and replacing polished, linear processes with speed, mess, and experiments

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