Bridging Trust and Technology: Designing AI Tools for Non-Tech-Savvy Users

In an increasingly digital world, creating tools that cater to users who may not be tech-savvy presents a significant design challenge. How can we create user experiences that feel intuitive and approachable, no matter a person’s comfort level with technology? In this talk, we’ll dive into strategies that empower users by meeting them where they are in their technology adoption journey. Drawing on behavioral change theories, progressive disclosure, and a thoughtful mix of conversational and traditional interfaces, we can craft designs that foster confidence, engagement, and satisfaction.

Key Learnings:

• Meet Users Where They’re At: Utilize the stages of change model to tailor experiences that align with users' readiness to adopt new technologies.
• Progressive Disclosure: Implement a design strategy that gradually reveals features, reducing cognitive load and allowing users to engage at their own pace.
• Balance Interaction Styles: Explore the integration of conversational interfaces within forms to create a more engaging and less intimidating user experience.

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